[丑闻爆料] 近期最红的MAXIS – 投诉PART I 后激怒大量忠实用户

最近火红到爆的一家电讯公司 – MAXIS 明讯 最近的丑闻到处贴满了各个朋友FACEBOOK的墙面！为什么会沦落到如此地步呢？

激怒多年的老客户又何必呢？

看看之前那位10年用户说了什么？网友吐槽了什么！！

明讯电讯有限公司（Maxis Berhad）堪称是大马最大的电讯公司之一，而其竞争对手分别有Digi，Celcom 和 U Mobile。最近，大马各大电讯公司竞争力越来越强，一个比一个还要狠！虽说MAXIS公司在大马拥有超过百万名的客户，但最近他们公司可能面临着一大 批客户离开的问题。原因是因为MAXIS公司对不同的客户都给予不同的配套与待遇！这不公平的丑闻已经被相关客户公布于社交网络上，成为家户喻晓的事情！

之前一名网友 Jackson5759 在 上载了一段长文到 Lowyat Forum，文中说明他如何遭受MAXIS电讯公司的不公平对待！让所有MAXIS客户读了都会火冒三尺，甚至还会坦言将将不再使用MAXIS。

据悉，这名网友 Jackson 是来自沙巴， 本是MAXIS电讯公司的10年忠实用户，而他名字旗下的另外5个电话号码都是向MAXIS申请的。但身为一个忠实用户的他为何会感到如此愤怒呢？那是因为他遭受到了MAXIS电讯公司极度不平等的待遇!

其中原因如以下：

1. 他曾从MAXIS听说现在MAXIS有给予东马用户月费折扣马币RM30，而他的朋友也是东马用户但却听到说是额外网络DATA 2GB。让他感到极度疑惑和混乱！

2. 他的朋友决定换去CELCOM电讯公司，因为CELCOM给予他的配套是（10GB 网络DATA + 无限通话及发短信），但月费仍未注明。岂料，当MAXIS知道他的朋友将要换去CELCOM时，便给了他朋友一个他本身毫无见过的配套！而MAXIS电讯 公司的目的就只想挽留用户！

MAXIS给我朋友的第一个优惠 -（免费SAMSUNG NOTE 5 + 月费RM128 + 5GB DATA + 无限通话及短讯 +2年合约）*朋友拒绝了*
MAXIS给我朋友的第二个优惠 -（月费RM88 + 8GB DATA + 无限通话及短讯 + 无合约）*朋友仍拒绝了*
MAXIS给我朋友的第三个优惠 -（月费RM68 + 5GB DATA + 无限通话及短讯 + 无合约）*朋友开始考虑了*

1 小时候 MAXIS 公司的员工拨电给他的朋友，并想劝他签购第3个配套，但无奈我朋友仍然想转去CELCOM。随后，MAXIS 给予了我朋友第4个配套！

MAXIS给我朋友的第四个优惠 -（月费RM68 + 7GB DATA + 无限通话及短讯 + 无合约）*朋友终于接受继续使用MAXIS*

这事情发生后，立即惹怒了Jackson，他更拨电话去向MAXIS公司问个究竟。而MAXIS公司则回答说他那位朋友是被选出签购这位配套的人，并非每位用户都能拥有的。据长文所知，当时MAXIS公司的语气可能还带点不老实。

而Jackson现在所用者的配套便是（月费RM188 + 7GB DATA + 无限通话及短讯 + 无合约）。比较起来，他的朋友却比他的更要为便宜RM120！

随后Jackson在他的文章里补充说他仍有RM1200 的押金，但MAXIS竟告诉他若要拿回得先停约！因为现在全部用户不需再给予押金！

在他停约没多久后，MAXIS竟然打来给予他和他的朋友一模一样的配套！当他继续拒绝该优惠的时候，MAXIS员工开始语气变了！而那个电话号码是 03 – 2856 6000！

Jackson甚至说：“再见了MAXIS，CELCOM我来了！”

以下便是该文章的原文：

I’m from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don’t know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I’m very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed…..

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I’m so damn pissed when I heard this. I’m loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn’t get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don’t know anything about that and they can do nothing and can’t give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I’m more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can’t do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like “Water Fish” / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like “Water Fish”

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don’t know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much “Water Fish” like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don’t require deposit anymore and why aren’t
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don’t want
to pay me back and say only terminate can refund deposit. FCK!

Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don’t give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don’t give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don’t feel like staying with this Maxis anymore.

Update 11/03/16

Maxis “Loyalty Department” CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I’m a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don’t know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don’t feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!

（文章来源：TheCoverage)